Dell Hiring Client Technical Support Associate

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
Company       :   Dell
Role          :   Client Technical Support Associate
Location      :   Gurgaon
Qualification :   Any Degree
Experience     :   0 - 3 Years
Skills :
Should be open to work in night shifts in a 24x7 environment. Should have excellent communication skills in English.
Description :
Troubleshooting of dell laptops. Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Diagnosis & resolving of the hardware problems and troubleshooting. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Date :   20 Oct 2015
Apply Mode :   Walkin
Address :
Dell International Services India Pvt Ltd, Vipul Tech Square, Sector Road (Golf Course Road), Sector 43, Gurgaon 122002.

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